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Terms & Conditions

Welcome to our website. By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Derwas of Welshpool’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Derwas of Welshpool or Derwas Stoves&Fires, Derwas Ltd or ‘us’ or ‘we’ refers to the owner of the website whose trading office is located at:

Dragon works
Henfaes Lane
SY21 7BE

The term ‘you’ or ‘the user’ or ‘the customer’ refers to the user or viewer of our website.

Our company registration number is 373 4702. Our VAT ID number is: GB 159305067. The use of this website is subject to the following terms of use:


The content of the pages of this website are for your general information and use only. It is subject to change without notice.

We cannot accept any liability for failure to comply with instructions specifically stated on the Website.

Derwas Ltd endeavours to ensure all information on site is as accurate as possible, however we do not warrant or guarantee that such information will be error free, and the user acknowledges that information, products and services published on the Website may include inaccuracies and typological errors.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website or access to administration only areas may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


We accept Visa and Mastercard as payment, BACS transfer, cash or cheque.

We unfortunately do not accept American Express cards.

Your payment card will be charged accordingly when an item is physically in stock and ready to be dispatched, or in the case of a service plan, can either be charged on the 1st, 15th, or 30th of the month as per agreement between the user and Derwas of Welshpool Ltd.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Receipt of Order Confirmation

When you place an order to purchase a product or service from Derwas of Welshpool Ltd, your order represents an offer to us to purchase a product, or receive a service, which is accepted by us by way of either a sales order copy, or confirmation email accordingly. If goods or services are ordered via telephone we require a written letter, email or a signed copy of our sales order.

Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us, so that we may investigate and confirm that your order has been placed successfully.

Any product or service on the same order, which we have not confirmed as accepted in either your dispatch note or confirmation email, does not form part of the contract.

Availability and Delivery

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

All timescales given for delivery are not guaranteed and are subject to availability of service from our delivery courier, as well as accessibility to property.

Returns Policy

Non-faulty goods received may be returned within 14 days of receipt for a refund minus delivery costs, however they must be in the exact condition as received, for the product to be resold.

Should a product or stove be damaged, or in any way unsuitable for resale, and delivery of said product be accepted, we will not be able to accept a return.

Product Warranty

This warranty is only eligible if the warranty document enclosed with your stove has been filled and returned to the manufacturer, and a HETAS registered engineer has installed your appliance.

Should your appliance have been installed by an individual who is not registered as a HETAS engineer, your warranty will be void.

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